POLICIES 

KNOW BEFORE YOU ROW

FIRST TIME CLIENTS - We recommend arriving at least 5-10 minutes early as first timers must be in the studio, on their rower no later than class start time, or they will not be allowed in. We teach proper rowing form in the first 5 minutes, and it’s critical that first-time students receive this instruction before taking class.

RUNNING LATE - Running late but on your way? Give us a call  (214) 997-3441 and we’ll hold your spot for 5 minutes after class start time! If you do not call or check in by class start time your spot will be given away to someone on the waitlist. No one will be admitted into class more than 5 minutes after class start.

MINIMUM AGE REQUIREMENT - The minimum age requirement is 13 years old. Clients 13-15 years old must have a parent sign a waiver and may take class so long as they are at least 5 ft tall and 95 lbs and accompanied by an adult. Clients 16 and older must also be at least 5 ft tall and 95 lbs, and must have a parent sign a waiver, but can take class without accompaniment of an adult.

EARLY/LATE CANCELLATION - Class reservations may be cancelled without penalty up to 10 hours before the scheduled class. Each class not cancelled within the 2-10 hour deadline will result in a loss of one class from the purchased series. Monthly members may cancel up to 10 hours before the scheduled start of class, but will be assessed at $10 late cancellation fee for cancellations made with less than 10 hours notice and assessed at $20 no show cancellation fee for cancellations made with less than 2 hours notice.

WAITLIST - If a class is fully booked, you can opt to be placed on the waitlist, and we will notify you via email if a spot opens up. If you don’t get a notification in advance, but you’re in the neighborhood, we encourage you to drop i the studio to see there are any last-minute cancellations or no-shows.

REFUNDS & EXPIRATIONS - All class pack and membership purchases are final. No refunds, no exceptions. Single Class Passes expire 1 month from date of purchase. 5-Class Packs expire 3 months from date of purchase. 10-Class Packs and 20-Class Packs expire 6 months from date of purchase. The City Crew Monthly Memberships are six month contracts starting on the contract start date and automatically renews unless cancelled at least 30 days in advance of the next billing date.